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My role in issuing Debt Relief Orders

Posted by: , Posted on: - Categories: Debt Relief Order, People

I’m Andrew and I’ve worked for the Insolvency Service for 12 years now, and I’ve been lucky enough to see Debt Relief Orders (DRO) go from an idea to having 250,000 people benefiting from receiving one.

But, what exactly is a DRO, why do we have them and how are they different from bankruptcy? To answer that, we need to go back to those halcyon days of polyphonic ringtones in the mid-2000s!

Declaring yourself bankrupt back then involved paying a large deposit and going to court (which also added more fees), as well as having your details published in a local newspaper.

The Insolvency Service, together with groups that campaign for debtors, such as Citizens’ Advice and the National Debt Line, noticed a significant number of people who, even if bankruptcy was the best option for them, were put off applying both by the actual costs and the perceived stigma.

Read more about Debt Relief Orders

A choice of paths

The process to finding a solution to the issue began in July 2004, with the then-Department of Constitutional Affairs publishing the consultation paper “A Choice Of Paths”. This proposed “the introduction of debt relief via a No Income No Asset Debt Relief scheme administered by the Insolvency Service”. After consultation with groups representing creditors as well as debtors, the enabling legislation to allow DROs was laid before Parliament and passed on 19 September 2007.

The DRO is different from bankruptcy in several important ways: applicants could apply through a debt advisor rather than facing a Judge, they would not have to be interviewed by an examiner, and as a result of the savings in time fees were reduced.

To make sure this was reaching the people who needed it, limits are put in place on who could apply, meaning you are only eligible if:

  • Your total debts are £20,000 or less
  • Your assets are not worth more than £1,000
  • Your surplus monthly income, after all bills and living costs were accounted for, did not exceed £50.00

Find out what options are available if you cannot pay your debts

Up and running

Attention then turned to getting the DRO system up and running. Bankruptcy at that time was still made in individual courts, who would then notify the Official Receiver’s Office that covered that region.

A decision was taken early on that - as there would be less administration involved - all DROs would be handled by one unit for the whole of England and Wales. DROs were introduced by the Insolvency Service of Northern Ireland in 2011, with the similar Minimal Asset Process bankruptcy introduced to Scotland in 2015.

Eventually the decision was taken to base the DRO Unit in Plymouth, where there was office space available and experienced staff willing to take on the challenge of launching a new team. The DRO team would also be the first part of the Insolvency Service running on the then-new ISCIS computer system.

Some of the members of the DRO team pictured in the Plymouth office.
Some of the members of the DRO team pictured in the Plymouth office.

Moving to the DRO team

I have a confession to make. While many of these exciting things were happening, I was sat in the same office in Plymouth, but in a different directorate. We were told we would be moving from bankruptcy administration to the DRO team in 2016 and, while I was glad to be keeping my job, with nine years of bankruptcy admin under my belt, I couldn’t help thinking I was moving to a less-demanding job. We’d always prided ourselves on being able to handle complex cases and saw DRO work as somewhat easier.

Fortunately, the years since then have proved me wrong in so many ways! The DRO team worked in a completely different way to what I was used to. We were used to taking individual ownership of a particular case and do all the odd jobs on it as they came up, but each aspect of work was split into a different task on the new DRO team. This meant you’d spent time looking at, for example, people sending in updates to their income and expenditure, or reviewing cases where our automatic checks flagged an issue. It was a great way to learn the whole job, building up your confidence and moving on to take on new work as you feel ready.

Pride in helping people

As with all insolvency work, you do come across the odd case of someone trying to play the system, and I’ve always been impressed with how the DRO team pick these cases up and deal with them. But equally, you come across a great many cases where you can see someone has fallen into financial difficulties through circumstances outside their control.

It’s honestly quite satisfying to deal with any aspect of these cases, knowing that you’re helping deal with the biggest source of these people’s problems and give them a new start going forward. We also work closely with the approved intermediaries who work in the advice sector and help people to complete their applications; sometimes they can give us a set of circumstances that turn into a whole-office debate session!

Read how find an approved debt relief adviser

While moving to DRO work wasn’t through my own choice, I can honestly say it’s given me so many more opportunities to help people and improve myself. I have zero regrets about moving over.

If you want to work in a happy and motivated team that’s always on the front line of adapting to changes, look out for vacancies!

You may also be interested in reading:

Guidance on getting a debt relief order

Options for paying off your debts

News: Insolvency Service grants 250,000th DRO

Working at the Insolvency Service

We have more on the benefits of working at the Insolvency Service, and our current vacancies can be found at Civil Service Jobs.

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  1. Comment by Sandra posted on

    I enjoyed reading this piece Andrew! So glad I had the experience of working with some of you in the team during the DRO Call take over by CST! Literally the best transition I have experienced since working in the service. A very motivated, and dedicated team! DRO definitely offers a great lifeline for people struggling with debt, glad the idea became a reality too!

  2. Comment by Amanda posted on

    Hi Andrew, the job sounds very satisfying. Can I ask is the service still running with the pandemic closing many works down and if yes, how long are DROs taking to complete.
    Keep safe and thank you

  3. Comment by Andrew posted on

    Hi Amanda, nice to know someone’s reading! We’ve had to make a few changes in procedures but we are still approving DROs. We’ve a few days backlog to clear, but hopefully there won’t be too much visible disruption to business.

  4. Comment by Amanda posted on

    Many thanks for your quick reply. Keep safe

  5. Comment by JM posted on

    Can I use DRO with one debt in the bank?

  6. Comment by Jason Pawlin posted on

    Hi Joseph, thanks for the question. Our online guidance about Getting a Debt Relief Order (DRO) gives an overview of how to find out if you're eligible for a DRO and the different stages of the process. Go to Getting a Debt Relief Order

  7. Comment by Jen posted on

    I had a DRO about 9 years ago. It was very helpful to me at the time. I can't even remember the exact year because it was so long ago and I don't remember getting any official document to prove it was discharged after the 12 months

    Ten years on - I am now in the position of being power of attorney for someone and when I went into their bank to set it up, the bank had a flag come up on their system that I had a history of bankruptcy and until I showed proof that this was discharged then they cant set me up!

    How can I get proof almost ten years later? They need something in writing, I was under the impression after 6 years everything was wiped from your file. My credit score is now 'excellent'. It is so hard having to go through this in addition to the challenges of being power of attorney.

  8. Comment by Steven Fifer posted on

    Hello. Thank you for your query. Please be advised that in order to get all the paperwork for your DRO, you will need to email and provide your full name, Date of Birth, NI Number and Address at the time you had the DRO. The team will use this information to locate your case and send all the paperwork.

  9. Comment by Jacqueline posted on

    This was great to read. I completed my DRO term (which I found out about by sheer luck!) in 2021 hurrah, and would like to know, when applying for things like insurance, if it says 'have you been declared bankrupt or insolvent in the last 10 years' whether i need to answer yes or no? I googled but the answers were not clear. Many thanks

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